Shipping Rates & Information
How do I track my order?
You will receive a confirmation email immediately after placing your order and that email will include a link to your order status page with live updates. Additionally, we will email you again with your tracking number when your order is ready to ship.
Why isn't my tracking number working?
Your shipment tracking number is generated when the order is processed and ready for shipping but please allow up to 48 hours for your tracking number to become active in the tracking system.
Do you ship internationally?
Yes! Scroll down for more information. Select the "Shipping Quote" option during checkout and we will contact you with a specific rate quote to seek your approval before processing your order.
U.S. Shipping Rates
For the contiguous United States, transit time is calculated in business days.
Expedited orders placed weekdays before 12pm EST (Noon) are processed and shipped the same day. Expedited orders placed after 12pm or over the weekend are shipped the next business day.
Surfboard rates are charged per board.
| Order Amount | 8 - 10 Business Days | 5 - 7 Business Days | 3 - 4 Business Days | 2 Business Days | Overnight 1 Business Day | AIRPORT SELF-PICKUP New 8 - 14 Business Days |
|---|---|---|---|---|---|---|
| Up to $99.99 | $8.95 | $14.99 | $29.99 | $39.99 | $69.99 | N/A |
| $100.00-$499.99 | FREE | $29.99 | $49.99 | $59.99 | $99.99 | N/A |
| $500.00 and over | FREE | $39.99 | $79.99 | $99.99 | $119.99 | N/A |
| Surfboards (6'2" and smaller) | $89.99 | $119.99 | $149.99 | $179.99 | $199.99 | N/A |
| Surfboards (6'3" - 8'4") | $149.99 | $179.99 | $239.99 | CALL | CALL | $99.99 |
| Surfboards (8'5" - 9'6") | $239.99 | CALL | CALL | CALL | CALL | $149.99 |
| Surfboards (9'7" and larger) | N/A | N/A | N/A | N/A | N/A | $239.99 |
| Wingboards | $149.99 | $179.99 | $239.99 | CALL | CALL | $99.99 |
| Downwind Boards | $239.99 | CALL | CALL | CALL | CALL | $149.99 |
| Oversized Item | $39.99 | $119.99 | $149.99 | $179.99 | $219.99 | N/A |
AIRPORT SELF-PICKUP New
Airport Self-Pickup is a more affordable option for larger items like surfboards and foilboards. You will need to retrieve your order at the destination airport’s cargo area in-person. We ship Airport Self-Pickup orders every two weeks.
After your online order is placed, a REAL Pro will contact you to confirm the destination airport for pick up and to finalize your order.
Airport Self-Pickup Locations
-
California
- Fresno - FAT
- Los Angeles - LAX
- Sacramento - SMF
- San Diego - SAN
- San Fransico - SFO
-
Florida
- Fort Lauderdale-Hollywood - FLL
- Jacksonville - JAX
- Miami - MIA
- Orlando - MCO
- Pensacola - PNS
- Tampa - TPA
-
Washington
- Seattle - SEA
-
Texas
- Austin - AUS
- Dallas/Fort Worth - DFW
- Houston - IAH
- San Antonio - SAT
-
South Carolina
- Charleston - CHS
-
Pennsylvania
- Philadelphia - PHL
-
Oregon
- Portland - PDX
-
North Carolina
- Raleigh-Durham - RDU
- Wilmington - ILM
-
New York
- John F. Kennedy (NYC) - JFK
- LaGuardia (NYC) - LGA
- Buffalo - BUF
-
New Jersey
- Newark Liberty - EWR
-
Nevada
- Las Vegas - LAS
-
Massachusetts
- Boston Logan - BOS
-
Washington DC
- Ronald Reagan - DCA
-
Colorado
- Denver - DEN
-
Puerto Rico (HPA Rates Apply)
- San Juan - SJU
-
Hawaii (HPA Rates Apply)
- Oahu: Honolulu - HNL
- Maui: Kahului - OGG
- Big Island: Kona - KOA
- Kauai: Lihue - LIH
-
Alaska (HPA Rates Apply)
- Anchorage - ANC
- Ketchikan - KTN
Don't see your airport on the list? Contact Us to see if your airport is eligable for Airport Self-Pickup.
PO Boxes
Orders shipping to a PO Box can only contain small items and must use standard shipping. We can not ship to a PO Box if your order contains larger items or uses expedited shipping. Contact Us for more information about shipping to a PO Box.
Signature Required? No problem
If you purchased something and would like to have it delivered with Signature Required upon delivery, please follow these instructions:
- Place your order online or on the phone.
- Email REALpro@realwatersports.com your order number.
- In the body of the email request that the package is delivered with Signature Required.
*Requests for this service must be issued within an hour of placing your order. Your package is the responsibility of the driver until they deliver it to you. In unique instances, they will still deliver without a signature.
Shipping Information
Hawaii, Puerto Rico and Alaska Shipping Rates
Transit time is calculated in business days. Surfboard rates are charged per board.
| Order Amount | 5 - 7 Business Days | 3 - 4 Business Days | AIRPORT SELF-PICKUP New 8 - 14 Business Days |
|---|---|---|---|
| Up to $99.99 | $19.99 | $69.99 | N/A |
| $100.00-$499.99 | $39.99 | $89.99 | N/A |
| $500.00 and over | $79.99 | $149.99 | N/A |
| Surfboards (6'2" and smaller) | N/A | $299.99 | $149.99 |
| Surfboards (6'3" - 8'4") | N/A | $549.99 | $199.99 |
| Surfboards (8'5" and 9'6") | N/A | $649.99 | $249.99 |
| Surfboards (9'7" and larger) | N/A | CALL | $299.99 |
| Wingboards | N/A | $549.99 | $199.99 |
| Downwind Boards | N/A | $649.99 | $249.99 |
| Oversized Item | N/A | $649.99 | $249.99 |
AIRPORT SELF-PICKUP (HPA) New
Airport Self-Pickup is a more affordable option for larger items like surfboards and wingboards. You will need to retrieve your order at the destination airport’s cargo area in-person. We ship Airport Self-Pickup orders every two weeks.
After your online order is placed, a REAL Pro will contact you to confirm the destination airport for pick up and to finalize your order.
Airport Self-Pickup Locations (HPA)
-
Puerto Rico
- San Juan - SJU
-
Hawaii
- Oahu: Honolulu - HNL
- Maui: Kahului - OGG
- Big Island: Kona - KOA
- Kauai: Lihue - LIH
-
Alaska
- Anchorage - ANC
- Ketchikan - KTN
International Shipping, APO, FPO and DPO Information We ship worldwide everyday!
For International, APO, FPO, DPO, or any other Outside of US shipping, please select "Request Shipping Quote" during checkout. We will contact you with a shipping cost quote for your approval prior to finalizing your order. In order to supply you with an accurate quote, please provide your complete shipping address.
*For international orders, you are responsible for all import duties and taxes you may incur. For more information about shipping and shipping costs, please call 252-987-6000, email realpro@realwatersports.com, or contact us online.
All prices and transactions with REAL are in US Dollars. You are responsible for any exchange rates or transaction fees that PayPal or your credit card company may charge. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the purchaser's responsibility.
Track Your Order
Your tracking number will be emailed directly to the address provided in your order. When you place your order please supply an email address that is accurate and that you check regularly. Your shipment tracking number is not generated until the order is processed and a shipping label has been created. Please allow up to 48 hours for your tracking number to become active in the shipping tracking system.
What if my order is damaged in shipping?
Any shipping damage must be reported within 4 days of delivery. Contact us at realpro@realwatersports.com or 252-987-6000, we will be happy to assist you. To help us serve you better, please take photos of the damages, including damage to the packaging and detailed pictures of damage to any items. Please also keep all packaging materials, you may need them later.
More Questions
We're here to help! Check out Customer Support & FAQ for answers to some frequently asked questions. Any additional shipping questions can be answered by calling 252-987-6000, emailing realpro@realwatersports.com or contact a REAL Pro.
How We Ship Surfboards
When you order a board from REAL, we are as excited about it as you are. Take a unique look into "the jungle" and meet Zack, who has shipped thousands of surfboards. He's on a mission to make sure your board arrives at your house ready to ride.